DL
Denica L
1 reviews | Active since Nov 2021
03 Nov 2022, 11:00
Very overwhelmed and disappointed by Cambrilearn's CAPS program!
We are a homeschool centre and were fooled by Cambrilearn's marketing team into believing that they are equipped to deal with Centres. Even calling us "Affiliate Centres", etc. We have had the worst year of our whole 20 + years in this industry! Their CAPS system is a DISASTER! The disorganisation, the sass from some staff, we simply cannot believe this poor service!
We have been overwhelmed by this program and the disorganisation since the beginning of the year and it is just getting worse as the year reaches an end!
We were making use of the CAPS Starter package and it is ABSOLUTE HELL for a centre to deal with!
When referring parents straight to Cambrilearn for assistance, they just blame us as a centre. Even though this is our 21st year being a homeschool centre! We have NEVER had any issues with ANY other curriculum provider, until we have been using Cambrilearn.
We are definitely leaving them next year and cannot believe what HELL they have put us through this year.
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Replies (2)0
Replies (2)
CAMBRILEARN ONLINE EDUCATION's replyOfficial
07 Nov 2022, 15:44Hi Denica,
We're sorry to hear that your experience with CambriLearn hasn't been good.
We are currently investigating your case and will provide feedback soon.
Regards,
Team CambriLearn
We're sorry to hear that your experience with CambriLearn hasn't been good.
We are currently investigating your case and will provide feedback soon.
Regards,
Team CambriLearn
CAMBRILEARN ONLINE EDUCATION's reply07 Nov 2022, 15:44
Official
Hi Denica,
We're sorry to hear that your experience with CambriLearn hasn't been good.
We are currently investigating your case and will provide feedback soon.
Regards,
Team CambriLearn
We're sorry to hear that your experience with CambriLearn hasn't been good.
We are currently investigating your case and will provide feedback soon.
Regards,
Team CambriLearn
CAMBRILEARN ONLINE EDUCATION's replyOfficial
08 Nov 2022, 08:29Hi Denica,
Thank you for your feedback.
As communicated on our website and when you signed up, the Starter package that you purchased is our entry-level package and includes content-only. This package is available specifically to our tutor and school partners and is designed to assist them by providing educational services to their students.
The Starter package includes access to assignments, tests, exams and recordings of our live lessons - for students to access at a time that is convenient to them. On the Starter package, the tutor, or school, is responsible for distributing the content to the students and marking their work.
This package does not include uploading or marking of assignments, tests and exams, or direct access to CambriLearn teachers.
Should you wish to access these features then we are able to assist in upgrading your students to the Standard or Premium package which will give them access to the above mentioned services.
We can assure you that we take the utmost care in ensuring our affiliated centres are presented in the best light and the only times we have navigated clients back to your centre is when the query pertained to issues outside of our support capability such as; assignments and tests not being marked or uploaded to the student’s dashboard.
As always, our support team are available to assist you in anyway that they can. They have already assisted with manually uploading your students' work and we have conducted numerous training sessions with you, in an effort to help fami****ise you with the platform and student dashboards.
Should you wish to receive further training, please do reach out to your support consultant.
Thank you for your feedback.
As communicated on our website and when you signed up, the Starter package that you purchased is our entry-level package and includes content-only. This package is available specifically to our tutor and school partners and is designed to assist them by providing educational services to their students.
The Starter package includes access to assignments, tests, exams and recordings of our live lessons - for students to access at a time that is convenient to them. On the Starter package, the tutor, or school, is responsible for distributing the content to the students and marking their work.
This package does not include uploading or marking of assignments, tests and exams, or direct access to CambriLearn teachers.
Should you wish to access these features then we are able to assist in upgrading your students to the Standard or Premium package which will give them access to the above mentioned services.
We can assure you that we take the utmost care in ensuring our affiliated centres are presented in the best light and the only times we have navigated clients back to your centre is when the query pertained to issues outside of our support capability such as; assignments and tests not being marked or uploaded to the student’s dashboard.
As always, our support team are available to assist you in anyway that they can. They have already assisted with manually uploading your students' work and we have conducted numerous training sessions with you, in an effort to help fami****ise you with the platform and student dashboards.
Should you wish to receive further training, please do reach out to your support consultant.
CAMBRILEARN ONLINE EDUCATION's reply08 Nov 2022, 08:29
Official
Hi Denica,
Thank you for your feedback.
As communicated on our website and when you signed up, the Starter package that you purchased is our entry-level package and includes content-only. This package is available specifically to our tutor and school partners and is designed to assist them by providing educational services to their students.
The Starter package includes access to assignments, tests, exams and recordings of our live lessons - for students to access at a time that is convenient to them. On the Starter package, the tutor, or school, is responsible for distributing the content to the students and marking their work.
This package does not include uploading or marking of assignments, tests and exams, or direct access to CambriLearn teachers.
Should you wish to access these features then we are able to assist in upgrading your students to the Standard or Premium package which will give them access to the above mentioned services.
We can assure you that we take the utmost care in ensuring our affiliated centres are presented in the best light and the only times we have navigated clients back to your centre is when the query pertained to issues outside of our support capability such as; assignments and tests not being marked or uploaded to the student’s dashboard.
As always, our support team are available to assist you in anyway that they can. They have already assisted with manually uploading your students' work and we have conducted numerous training sessions with you, in an effort to help fami****ise you with the platform and student dashboards.
Should you wish to receive further training, please do reach out to your support consultant.
Thank you for your feedback.
As communicated on our website and when you signed up, the Starter package that you purchased is our entry-level package and includes content-only. This package is available specifically to our tutor and school partners and is designed to assist them by providing educational services to their students.
The Starter package includes access to assignments, tests, exams and recordings of our live lessons - for students to access at a time that is convenient to them. On the Starter package, the tutor, or school, is responsible for distributing the content to the students and marking their work.
This package does not include uploading or marking of assignments, tests and exams, or direct access to CambriLearn teachers.
Should you wish to access these features then we are able to assist in upgrading your students to the Standard or Premium package which will give them access to the above mentioned services.
We can assure you that we take the utmost care in ensuring our affiliated centres are presented in the best light and the only times we have navigated clients back to your centre is when the query pertained to issues outside of our support capability such as; assignments and tests not being marked or uploaded to the student’s dashboard.
As always, our support team are available to assist you in anyway that they can. They have already assisted with manually uploading your students' work and we have conducted numerous training sessions with you, in an effort to help fami****ise you with the platform and student dashboards.
Should you wish to receive further training, please do reach out to your support consultant.