Really frustrated.

Having such a terrible experience, created a profile as per guidelines provided a week ago,which clearly stated that I need to 1st create the guardian's profile then the student profile, select package then make a payment, it's the 3rd day and I am not able to play the recorded lessons nor attend the live lessons, when I try to play the recording I am told that I need to subscribe, when I have already made payment, the support number on the profile just rings with no answer, I completed the contact form for support to contact me and I am still waiting, the student support lady who sends me information on e-mail also does not respond... been told to logout of the profile and login with my son's email address however that also did not work.