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Angeline T

1 reviews | Active since May 2021

29 Apr 2022, 04:07

Cambrilearn

I am utterly disappointed in the Cambrilearn CAPS system, correspondence, feedback and refund payment. I purchased their Gr8 CAPS starter curriculum at the end of last year where they insisted that I make full payment as there is no monthly down payment for this option. Fine, I accepted that and did my best to gather the R12000 plus for the year. No consultant contacted me to discuss the options and explain what it is about but gladly took my payment! From the very first day there were errors on the CAPS online portal. Lessens are loaded late, videos are of poor quality, answers that are clearly correct is marked incorrect. When submitting assessments their system clearly says that the assignment is in for marking, no one told me I had to mark it myself and then generate a **** report on my own, which is not legal. I asked for a refund in order to move over to another curriculum, we only used the curriculum for one term but they only refunded me R4700 out of the R12000 plus I've paid, knowing full well that I am a struggling single mom. They did not even provide me with a breakdown of how they got to that pathetic amount of a refund. It's blatant ****************. On top of that the last consultant that contacted me was unprofessional in telling me that I chose the wrong option and that I must go to a higher package and pay more..... I find this unacceptable. I would not waist my hard earned money on Cambrilearn again. My son's first high school year is now ruined due to the fact that I cannot even purchase another curriculum. Thank you Cambrilearn for the pathetic curriculum, pathetic service and pathetic refund! Thank you for ruining my son's first year of high school, thank you for wasting my time and money. I would love feedback and a fee breakdown of how they got to that refund amount.

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Replies (1)
CAMBRILEARN ONLINE EDUCATION
CAMBRILEARN ONLINE EDUCATION's reply24 May 2022, 15:17
Official
Dear Angeline, 

We are sorry that your experience with our CAPS product wasn't as desired. We launched an interactive learning programme within our CAPS Starter course work which resulted in the errors you mentioned. We do regret it when there are mistakes on the material, but we address these as soon as we were aware of them. 

As a Starter package subscriber you would have had access to the curriculum and assessment tools. These allow our platform users to generate a legitimate, and legally acceptable, report card if the student completed the required course work. 

Roxanne from our support team has reached out and explained the fees breakdown and discussed the refund with you, we hope that this was in order? 

Please do not hesitate to reach out to us if there is any additional help you need from our team. 

Regards, 

Team CambriLearn