NM
Nocebo M

1 reviews | Active since Mar 2012

24 Oct 2017, 13:19

Unfaithful, dishonest and poor customer service

I went to the store at Bree in Johannesburg CBD and bought 2 can of KOO Fruit Salad. The price was R17.99 each. At the cashier machine the price was R19.99 each and the cashier instructed me to take the price at the shelf and go to the other entrance and I asked for what and she told me to ask for the supervisor. I couldn't get the price out because it was so tight, I went to the supervisor and he sent another employee to fetch the sticker for us. She went for a long time and on her way back she brought Rhodes brand of the same product and I told her this is Koo and she said I thought you said Rhodes.

You could see that she cooked something, after suck a long time that she was away she still asked me to go with her. When we got to the shelf the price is now R19.99, the same with Fruit ****tail which I preferred but didn't take it because is more expensive than Fruit salad. Now the price tag was so clean and easy to take out.

You must double check the price at Cambridge before you pay if it's the same. Otherwise they have employed ***** as well. Now the manager says how could she do it though he surely knows how. She printed a correct price and placed it there.

In this case it's a clean lie. I asked another employee to assist taking out the price to the supervisor and we couldn't and she said I'm also speaking to the wrong person, that's not her brand and all I was asking is for her to assist because she should know the easy way of taking out the price tag on the shelf.

To be more careful with the store because if you don't go with the worker they will change the price.

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