Unfair Business Practice

---------- Forwarded message --------- From: Johan Rowan Jacobs <***> Date: Sat, Feb 10, 2024, 17:07 Subject: Complaint To: <***>, <***>, <***>, <***>, <***>

Good day,

Regarding the attached school bag I bought from your store in August 2023, we've got the bag for about 5 months, it was used for school for about 3 months and the one clip just broke, I took it to your store in Vincent Park, East London, Eastern Cape,

I then waited for about 30 minutes to be attended to, the manager by the name of Bonke Seti was called over the intercom, but never came to the help desk, one of the ladies had to go and fetch him to assist us, I explained the situation to him by informing him that the one clip broke and you can see that it is not damaged by a person, he then told me that it's going to be difficult, I advised him that according to the Consumer Protection Act goods should be durable/in a good quality/working order for a period of up to 6 months, he then went oneside, phoned someone and after the call he came to me and advised me that the bag is damaged because of the negligence of the customer,

I then asked him: `how can you proof that it is damaged because of customer negligence and he said that plastic is not covered`, there is no negligence damaged marks and it doesn't have physical damages in order to say that a customer damaged it, a person can clearly see if an item is damaged because of customer negligence or if it is damaged because of the poor quality, I believe that the clip got damage because of the quality of the bag/clip, there is a big difference between a item being damaged by a customer and a item getting damaged because of the poor quality of it, I then asked the manager to write down his name for me, he advised me that I can see his name and that is why they are having name tags, I then asked him if he is refusing to write down his name for me, because by the time I get home I would have forgotten his name, he then wrote his name down after answering me with an attitude,

I told him that I'm going to leave the bag and the copy of the receipt because I'm going to escalate this matter, he then told me that he won't be responsible for the bag if it gets lost, I left the bag and the receipt in his care,

Will wait to hear from you,

Thank you,

Johan Jacobs-***