Terrible service and procedures

My Game card was cloned and a debit of over R10 000 raised to my Game account. I reported this and the service I received was good. Then the nightmare began.

I received messages purporting to be from Game stating that my account was in arrears. I knew that was impossible as Game had raised a monthly debit order on my account.

Eventually, it became apparent that Game had cancelled my debit order and my Game account was in arrears. I was not impressed with this development and decided to close my Game account.

I went to the local Game who accepted my payment to settle the account but advised that I had to phone a certain number to close the account the next day. I duly did this and was advised that the line was extremely busy and they would call me back. Needless to say, they never did. So, now my account is paid off but still not closed.

I am unhappy that my debit order was cancelled without my permission or knowledge. Evidently, this has impacted on my credit score. I am also unimpressed that you can open your account at a GAME store yet cannot close the account at the store. In this day and age, this is unacceptable. Lastly, I am totally unimpressed that they broke their promise to phone me back.

I shall never utilise Game for any purchases going forward.