Poor Service

I sadly have to resort to a complaint to Massmart in respect to their retailer Makro.

Purchased an airfyer that was delivered 20th May 2024. Item stopped working in less than 2 weeks and i requested a replacement, Item was picked up by courier guy on 5th June.

No sms, email or update on this online purchase, contacted the call centre numerous times trying to get an answer as to what is happening, consultants advising me the item was out for delivery on the 10th June (please do listen to all the recordings, its quiet sad that the staff cannot read and interupt information on their own system and I have to be the one to advise them whats happening on the order) MML***-R this was the waybill i was provided by the person from HQ named Zanele who also cut the call on me after thinking the waybill number was a resolution to this issue.

After she cut the call on me, i looked up the waybill number and this shows that the order was successfully delivered in JHB on the 10th June, mind you i reside in Cape town and the consultants insisted it was out for delivery to me on the same day.

its the 12th of June, no contact still from anyone at Makro, when you ask to speak to a team leader in the contact centre you put on hold and then the call is cut, I am so appauled with this behavior and saddened that this is the service i receive, my husband is a brain tumour survivor and cannot use a stove hence the air fryer.

Order ***

below is the link to the complaint i laid with Makro and the poor experience i have received, still without a phone call or email (their staff in all my encounters actually cut the call on you while you are speaking).

https://www.hellopeter.com/makro/reviews/pathetic-service-822785a696877e8cbb6e140472d060cc1d78fffb-***