Pathetic support

My husband passed away in Jan 2022. No communication from Group benefits regarding Fund distribution. Request for a call from the Fund manager was met with an outdated E-mail to explain a process. That Email should have been sent in January already. Part of the process that was mentioned in the outdated Email had already been completed, but no further response. Calls to her number went unanswered. Is this how you treat the bereaved family of your late employees ?