Massmark Makro Division isan absolute ****

Its showing how I big division such as Massmart creates an online diversion for people to buy from Marko online and when people cancel there order they are told money will reflect within 7-14 working days but it takes months and they keep saying check bank statement, how do you people live your yourself ****ing people, worse of all, they have the nerve to call you acting like they care and keep assuring you that you will get your money we are on top of your request but don't live up to that