Makro letting you down

Massmart, I have tried to remain loyal to both Divisions. These being Game and Makro. Just yesterday I again filled out one of your surveys. Apparently no one reads them! Game has stepped up as my last 2 orders were fantastic. Makro well that's another Issue. After placing two orders one was misplaced last month and one ordered the 9th November is still said to be dispatched but no one can state where. For a company that is trying hard to break into the online maybe invest in better trained staff. They don't respond, they state they will call and never do and to be honest it becomes an exceptionally tedious waste of time. So Massmart, perhaps someone reads this and perhaps they don't. Perhaps others read this and are forewarned about the terrible Makro online system now (refer to number of complaints on this site). So a business cannot complain their performance is down if their service is *******. Perhaps the effort in typing this is a waste, but if nothing else perhaps others will not endure my last month dealing with Makro. I have kids, I bought and paid for the washing machine, now I am told its dispatched but we don't know when or when you will get it. Your mails state 2 to 5 days delivery they don't state Mr customer pay and we will get to you when it suites us.