GAME store , DSTV problem

I purchased a DSTV decoder from Game in Wonderpark. When the installer was in the process of setting up the decoder he received a message that the decoder with the same serial was already in use by a person in Groblersdal.

When I returned the decoder to the store there were no if and buts but they refunded me as I was no comfortable to have a replacement from them.

The waiting time at the return desk was cumbersome and it could be upgraded but I am satisfied with the speed of service once I was attended to.