Game online store

Good day Absolutely terrible service from game online I did an order for a fridge on the 27/03/2024 for an amount of R10 999.00,unfortunately the order failed but my account was debited for the amount Have been contacting game online since rhe 27th sent proof of payment and even confirmed that I would still like to keep my order all was confirmed everytime I called in and was advised that the matter was escalated to the accounts department and the online department When I call in today was advised that my order was canceled and a refund will be process This is not what I wanted and every call center agent that I spoke advise that all was in order and my order will be processed only to find our that no note have been updated on the system I have wasted a week with game and now I am wait for my refund Please can this matter be taken up as I will be doing my purchase elsewhere due to the poor service from games Called in every day for a week with any call back or emails with regards to feedback

Regards