Game Mall@Reds / Massmart

Game Mall@Reds: regarding the store manager's refusal to accept a scan of my vaccination card to obtain the 10% vaccination discount on Wednesday.

I do not understand what is the difference between a scan of the document in a paperless world. They don't keep the original, so what's the point. If you have my vaccination number, isn't that sufficient?

I am also aggrieved with their inability to assist in any way by contacting your offices.

After lodging a complaint I received a call from a different branch manager who basically said the same thing which didn't help at all to apologize and give me a lecture about terms and conditions on an advert poster, at 18:00 in the evening.

The vaccination card that I have isn't even a card, it's a photocopy of a form which was filled out when I got vaccinated, so I do not see why the manager couldn't have accepted the scan of it.

Just seems like a cheap move to get out of a 10% discount which amounted to R140. This might not be a lot of money for Game stores, but it is definitely cost them a long time customer.