Frustrating Delivery Experience. No Communication and Poor Service

purchased a fridge from Makro on Tuesday, 8 July, and was initially informed it would be delivered on Wednesday, 10 July. The delivery was then unexpectedly rescheduled to Tuesday, 9 July. I specifically requested that the fridge be delivered after 4 PM, but I received no response to this request.

Despite making alternative arrangements to accommodate the new delivery date, the fridge was not delivered on the 9th, and no one communicated the reason for the delay.

When I followed up on 10 July, I was told that Makro Woodmead had arranged for a delivery vehicle that was too small to transport the fridge, and that the courier was waiting on the store to correct this. Yet, as of now, I have received no further communication or update on when the fridge will be delivered.

This level of service is completely unacceptable. There has been a lack of accountability, poor planning, and no regard for customer communication. I am extremely frustrated and disappointed with the handling of this situation