Extremely Frustrating Online Return Process – Zero Communication!

I am beyond frustrated with Makro’s online return process. I purchased an item online but was not satisfied with it, so a consultant logged a return request telephonically on Saturday, January 18, at 11:31 AM - 12 days ago!

Upon submitting the return request on Makro’s website, I received an automated email stating that Makro would contact me within 2-4 working days to arrange collection. To this day, I have not received a single call, email, or update from Makro regarding the return process.

I have sent multiple follow-up emails, but Makro’s customer support team fails to reply in a timely manner - if they even respond at all. Their WhatsApp support is equally useless, as all they do is tell me that my request has been "escalated to the returns team." Yet, nothing happens.

This experience has been an absolute nightmare. The lack of communication and follow-through is completely unacceptable for a company of Makro’s size. If this is how Makro handles online returns, I will think twice before ever purchasing from their online store again.

I expect immediate action on this matter. Makro, please take accountability and resolve this issue ASAP!