Dis-organisation at Newcastle Cambridge food

I am extremely disappointing with the service at Cambridge food on the 16th of Dec 2015. The most upsetting was the ques to the meat. There were a number of extremely long ques one had to stand in to buy meat. For example, one would que for like 15 minutes to buy chicken, another 15/20 minutes in a difference que for wors and 30 minutes for beef, in another que which one had to join from the back. This is unacceptable, that is an average of an hour just buying meat. I believe there should have been more staff members on duty and that the processes should have been streamlined. The butchery staff would not even allow me to speak to the manager, they were protecting hi. As a retailer which targets black people, they should have been prepared to service large crowds on that day. Old ladies with feet problems were standing in ques to get meat. Absolutely unacceptable, more staff, pleasant staff, streamlined processes and preparedness is key to excellent customer service. I for one will not be going back to that Cambridge food retailer.