Customers Deceived about winning competitions

Item: Massmart Retail
Rating: 1

I entered the my house competition at Cambridge in Randburg and I managed to complete my catalogue and I was told by the manager to fill in my details, and that those will be forwarded to the head office and I will receive an SMS to get my money no later than the 15th of July. On Monday 17th of July I went to the store to find out what the problem was, why have I not received the sms? “ they are busy with it, you will receive the money” says the manager. I was not satisfied with the answer I got from that manager and I could see that there was more to this matter, I then contacted their Head office, I was transferred to a gentleman who is responsible for this competition, the gentleman was very rude, he asked me how I got the number, who said I can call him and then told me that “it’s too late because Cambridge Randburg did not submit my information and there is nothing he can do”. I then contacted the Cambridge Randburg- I was told that there was a mistake, but the list was forwarded to the guy at the head office who is supposed to make the payment- Today it’s the 19thand I have still not received the SMS. I am very disappointed and hurt with how I was treated, as a customer, to think that I entered the completion with the Hope that I will win, I WON and I waited and waited to get my prize but all I got is a cold shoulder from someone who is basically saying “it is not his problem that my details were not forwarded on time” he sounded like someone who still needed training on Principles of customer service, I just wonder if he realises what impact this has on the STORES P.R. WE SHOULD COME FIRST AS CUSOMERS BECAUSE THERE IS NO BUSINESS WITHOUT CUSTOMERS JUST AS MUCH AS THERE IS NO CUSTOMERS WITHOUT BUSINESS. How many other customer are still waiting to spend their money like I am waiting? How many other people have been deceived before me on their competition? Why do promise your customers things that you cannot deliver This action has proven that Cambridge Foods only worries about its sales and turnovers and not the customer- the customer comes last. It is so annoying and disgusting.

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