Bad service delivery

Hello Peter.

please assist me with my case. on the 23rd of this month i uses Cambridge foods richards bay money market using my id number nd i put my number that is no longer in use. before i could leave the shop i realised i have lost the slip i went back to the shop attendant to ask her to help i explained to her i have lost the slip nd i have not yet received the msg. that when i realised i have put on the number that is no longer in use. they said there is nothing they can do. so my 500 is gone just like that. i dont understand how they cant trace back the moneu cos i used my id number nd it was not the first time i did the transaction there.

your assistance in this matter will be highly appreciated.

thank you.