TM
Ten M
1 reviews | Active since May 2016
13 Sept 2024, 09:18
Worst refund experience - Emails ignored
Resigned from Camaf in April and no one is replying to my emails regarding MSA refund. Followed all due processes: Competing the form, providing support docs & waiting 4 month window period but after multiple follow ups no updates were provided.
My emails are just being ignored, which is frustrating especially knowing this is my hard money paid into the MSA and now I have to struggle to get a refund. Worst experience ever
Reference WI:***
Helpful (0)
Replies (1)0
Replies (1)Camaf's replyOfficial
13 Sept 2024, 12:41 Dear Ten
We are sorry to hear that you have had a negative experience with CAMAF. Please know that this is not the level of service we strive to provide. We take all feedback seriously and will be using your comments to improve our service in the future. We have referred this matter to the relevant department who will be assisting in this matter.
Kind Regards,
Caleb BrownleyManager: CAMAF Customer Care
We are sorry to hear that you have had a negative experience with CAMAF. Please know that this is not the level of service we strive to provide. We take all feedback seriously and will be using your comments to improve our service in the future. We have referred this matter to the relevant department who will be assisting in this matter.
Kind Regards,
Caleb BrownleyManager: CAMAF Customer Care
Camaf's reply13 Sept 2024, 12:41
Official
Dear Ten
We are sorry to hear that you have had a negative experience with CAMAF. Please know that this is not the level of service we strive to provide. We take all feedback seriously and will be using your comments to improve our service in the future. We have referred this matter to the relevant department who will be assisting in this matter.
Kind Regards,
Caleb BrownleyManager: CAMAF Customer Care
We are sorry to hear that you have had a negative experience with CAMAF. Please know that this is not the level of service we strive to provide. We take all feedback seriously and will be using your comments to improve our service in the future. We have referred this matter to the relevant department who will be assisting in this matter.
Kind Regards,
Caleb BrownleyManager: CAMAF Customer Care
