SN
Siyabonga N

1 reviews | Active since Oct 2012

09 May 2017, 11:59

What kind of Bull sh**t Medical aid is this????????

<p>On Saturday, my 31 month old daughter was complaining of pains drom since AM. So we quickly decided to wake up and send her to a Dr. When we get there, WE COULD NOT BE HELPED because they could not call to confirm cover because the Medical Aid is closed on Saturdays.<br />What the heck is that. I am paying a preminum in excess of R5200 a month and I CANNOT SEE A Dr using this pathetic Medical Aid. I have been with Discovery before and NEVER HAVE I EXPERIENCED THIS.<br />On an occassion prior to this, I went to purchase medication at a Pharmacy and I could not get all that I wanted because I had reached a DAILY LIMIT, like really? So if we want medication we have to first tell our bodies how far they can get sick so that we can be within DAILY LIMITS.</p> <p>I will speak to my employer, this is not how a Medical Aid company should be, when there are other companies that have mastered this.</p>

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Replies (3)
Camaf
Camaf's reply09 May 2017, 13:17
Official

Good day Siyabonga

Thank you for bringing this matter to our attention.

CAMAF always strives to provide our members with the best service possible so when there is a member who is unhappy with our service, we take this matter very seriously.

In order for me to adequately assist you with your enquiry, please supply me with your membership number. Once I have the information and I have resolved your query, I will supply you with detailed feedback.

Kind Regards

Caleb Brownley

Client Relations Supervisor

Camaf
Camaf's reply12 May 2017, 14:47
Official

Good day Siyabonga

Thank you for taking our calls earlier this week. We are arranging that one of our Relationship Managers set up a meeting with you to discuss and address the concerns you have.

Kind Regards

Caleb Brownley

Client Relations Supervisor

SN
Siyabonga N's update12 May 2017, 15:12
Reviewer Update

I had a great chat with one of the lady's that contacted me, by the name of PORTIA. She was very understanding of my situation and remained calm even after I was fustrated because of the inconvenienced received.
I am still awaiting to hear the developments as I would never want to see myself in this position EVER again, otherwise as per my discussions with her, I may have to go the legal route in case this happens again.