USELESS *********** MEDICAL AID

Been following up since mid Jan 2022 for a claim reversal. Camaf paid my hospital account from my savings and I requested a reversal as I have gap cover. I have called the customer care centre over 20 times. Consultants dont know what is going on in their own processes. They promise to call you back and never do. I escalated to the relations manager but the problem still persists.