They put money first and customer last on their list

<p>Medical aid that put clients last but money first, My partner was told that membership will be cancelled because of arrears, she's been with the medical aid for some years now, last year she fell pregnant and couldn't continue with the installments due to maternity, she did communicated with the company, she paid some outstanding in mid January. January, February and March premiums were not paid. Which means she's owing 13k for those 3 months. April she s****ed working again and paid April premium but she's still owing +/- 12k, which she's been trying to do an arrangement to pay it in 4 months. Which means her premiums will be around 7k for 4 months, but the sales consultant she is dealing with refused and told her that the membership will be suspended in the meantime, how can you expect someone who wasn't four 4-5months to bounce back and pay 17k just like that? She has other debts to pay, she's acknowledging and will to pay, all she's wants is arrangement to pay in 4 months, she can even send proof of employment as an assurance. Please help. You can contact her on ***.</p>