The weakest communicating medical aid Camaf

I'm struggling to get hold of Camaf for more than two months. Every time I phone their response is that I have to do the application online, but how can I just fill in a application form if I don't even know on what plan I should go? Where are the consultants of Camaf? Nobody is getting back to me and this is very pathetic so just imagine how it must go when you are a member and you have claims.

Since this is a medical aid for professional bodies like SAIPA / SAICA I really did expect better!