EJvR
Encia Janse van Rensburg
1 reviews | Active since Aug 2015
06 Dec 2015, 17:06
taken off medical aid before cancellation date
I resigned from CAMAF with a months' notice, effective 31 December 2015, yesterday I went to Dis-Chem for my prescription, there they informed me that I'm no longer a member and that I have to pay cash for my prescription. I've paid my membership fee for December and should be covered for December 2015 as the resignation is only effective 31/12/2015. This is really poor service, they want your membership fee on the first of the month but you get no service for the last month as a member.
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Camaf's replyOfficial
07 Dec 2015, 08:46Hello Encia,
Thank you for taking my call earlier.
As discussed, our records indicate that your membership with CAMAF is still active till 31/12/2015 which will thereafter no longer be active. Your benefits are still available for until the termination date.
We do apologise for the inconvenience caused.
Yours sincerely
Boniswa Mbuwako
Supervisor: Client Relations
Thank you for taking my call earlier.
As discussed, our records indicate that your membership with CAMAF is still active till 31/12/2015 which will thereafter no longer be active. Your benefits are still available for until the termination date.
We do apologise for the inconvenience caused.
Yours sincerely
Boniswa Mbuwako
Supervisor: Client Relations
Camaf's reply07 Dec 2015, 08:46
Official
Hello Encia,
Thank you for taking my call earlier.
As discussed, our records indicate that your membership with CAMAF is still active till 31/12/2015 which will thereafter no longer be active. Your benefits are still available for until the termination date.
We do apologise for the inconvenience caused.
Yours sincerely
Boniswa Mbuwako
Supervisor: Client Relations
Thank you for taking my call earlier.
As discussed, our records indicate that your membership with CAMAF is still active till 31/12/2015 which will thereafter no longer be active. Your benefits are still available for until the termination date.
We do apologise for the inconvenience caused.
Yours sincerely
Boniswa Mbuwako
Supervisor: Client Relations