Still waiting for hospital preauth...

Item: Camaf
Rating: 1

Despite promising a 24h turnaround I've had to aggressively chase Camaf to even acknowledge my requests for hospital preauthorization. They've come back a week later asking for a letter of motivation from the doctor and now its been another week since I submitted that... really horrible to delay something that affects my health and doesn't help to make a stressful time even more so. Why is Camaf so disinterested in my health ?

Helpful (0)

Replies (3)

Camaf's replyOfficial

12 Sept 2017, 15:21

Good day Helene

Thank you for bringing this matter to our attention.

I am currently investigating this for you and once it has been resolved, I will be in contact with you.

Kind Regards,

Caleb Brownley

Client Relations Supervisor

Camaf's reply12 Sept 2017, 15:21

Official

Good day Helene

Thank you for bringing this matter to our attention.

I am currently investigating this for you and once it has been resolved, I will be in contact with you.

Kind Regards,

Caleb Brownley

Client Relations Supervisor

's updateReviewer Update

26 Sept 2017, 10:14

It seems like writing a Hello Peter review is the only way to get any feedback. After writing the above review I got a flurry of emails (from 3 different sources) as well as an SMS and a phone call. Unfortunately now it has been 7 days since the last email I sent them with no response (CAMAF had requested additional breakdown information, which I provided). Such a disappointing customer experience.

's update26 Sept 2017, 10:14

Reviewer Update

Camaf's replyOfficial

27 Sept 2017, 11:27

Good day Helene

Apologies for the inconvenience

Pre-Authorization has advised us that they responded yesterday

Regards

CAMAF Client Relations

Camaf's reply27 Sept 2017, 11:27

Official

Good day Helene

Apologies for the inconvenience

Pre-Authorization has advised us that they responded yesterday

Regards

CAMAF Client Relations