Shocking service / attitude

on Monday 1 Feb 2016 I went to see a dentist because of a cracked tooth which needs a porcelain crown, the dentist who is very clued up and happens to be a CAMAF network doctor gave me a breakdown with an ICD-10 code and all other codes for the procedure, sent this to CAMAF and only got a response now this morning which reads \Kindly note that we require the detailed breakdown for the lab fees. Please request this from the dentist and resubmit for review.\" My question is why didn't the consultant who was busy with the review call the dentist, since I gave them all details, and requested a breakdown of the lab fees, can CAMAF not just confirm whether they will be covering the procedure or not so that I can get on with my life? These back and forth emails and generic responses are really making me sick! I cant hold on any longer to get lab fees because this is an urgent procedure. Can someone get back to me with a sober response ASAP, I'm tired of dealing with those consultants."