SK
Stephinah K

1 reviews | Active since Jul 2017

06 Dec 2023, 08:17

Reaped off by CAMAF

Wow CAMAF is just a joke, I went to Dr Thomas Kekgatleope Marumo • Surgeon (Gastroenterologist) at Milpark in Nov 2023 and paid the R1700 consultation fee cash,i took my proof of payment together with the GP's referral letter and send to CAMAF to refund me back the R1700 only to wake up today with a payment notification of R410.70 from CAMAF and when i called they tell me that some Doctors are charging a different rate from that of their and i ask how will i know that so that i can choose wisely next time and i was told that there is no other option. imagine you pay your medical aid monthly and you still have to pay cash again ,i mean my option is NETWORK CHOICE and i went to the Netcare hospital to see a Netcare Doctor

0
Replies (1)
Camaf
Camaf's reply08 Dec 2023, 14:53
Official
Dear Stephinah K

Thank you for bringing this matter to our attention. We take all member concerns seriously and have investigated this matter further.

One of our senior consultants has contacted you and explained the benefit structure and reimbur*****t on your current benefit option. While the query has not been resolved to your liking, we trust that the information provided has provided more insight regarding your benefits.

Kind regards,
Caleb Brownley
Manager: Customer Care