1 reviews | Active since Apr 2011
poor service
When joining Camaf as we have to we are limited to dentists as it is the only plan I can afford. This dentists fillings have just fallen out the actual filling used must be temporily because it just wears away. I have made so many appointment and they have been cancelled and I have to reschedule at the last minute. The Medicross is on my work and home route therefore I use the Doctor and Dentist. I was waiting at home for my nine thirty appointment and my phone rings at 7:45 we have to reschedule again to 12:30, sorry I cant make it I have taken 2 hours leave to do the filling and I need to go to work and leave again and then return to the office again afterwords. this is not the first time I have sat at the doctors rooms for two hours before waiting for my appointment. WHERE is the commitment !!!!!
We apologise regarding the lack of service delivery experienced at the dental practice for Dr Solomon today. We have contacted the practice and we have discussed your complaint with the practice manager. The practice explained that the dentist was not feeling well hence they had to reschedule. They do understand that rescheduling the appointment was an inconvenience on your part and sincerely apologise.
They also recommended that you consult with one of their other dentists that have earlier operating hours, however you will be required to open up a new file as a new patient.
Yours in Health,
Tertia Louw
Client Relations Supervisor
We apologise regarding the lack of service delivery experienced at the dental practice for Dr Solomon today. We have contacted the practice and we have discussed your complaint with the practice manager. The practice explained that the dentist was not feeling well hence they had to reschedule. They do understand that rescheduling the appointment was an inconvenience on your part and sincerely apologise.
They also recommended that you consult with one of their other dentists that have earlier operating hours, however you will be required to open up a new file as a new patient.
Yours in Health,
Tertia Louw
Client Relations Supervisor
Dear Tertia
Our staff handbook says we must make appointments out of office hours it is a fact I would never have gone if it was not an emergency I had to take time off as leave. when I did go back they gave me a new dentist and I did not fill in a new file. but as you know if you follow up on my profile, my real hell began after this. You never consulted me afther you received their feedback, the patient is never right or acknowledged, we do get the short end of the stick.
Esme Ferri
Dear Tertia
Our staff handbook says we must make appointments out of office hours it is a fact I would never have gone if it was not an emergency I had to take time off as leave. when I did go back they gave me a new dentist and I did not fill in a new file. but as you know if you follow up on my profile, my real hell began after this. You never consulted me afther you received their feedback, the patient is never right or acknowledged, we do get the short end of the stick.
Esme Ferri
I would like to add I still owe this medicross money, money I do not have and I never ever receive a statement or invoice of money paid.
thank you.
I would like to add I still owe this medicross money, money I do not have and I never ever receive a statement or invoice of money paid.
thank you.
Dear Eferri
We acknowledge receipt of your comment, yes there were short falls on your accounts due to benefits and limits
Please note that according to our system your statements get emailed to *** whenever there is a transaction between yourself and any service providers. Please advise us if we should resend relevant statements?
Regards
CAMAF Client Relations
Dear Eferri
We acknowledge receipt of your comment, yes there were short falls on your accounts due to benefits and limits
Please note that according to our system your statements get emailed to *** whenever there is a transaction between yourself and any service providers. Please advise us if we should resend relevant statements?
Regards
CAMAF Client Relations
I really dont care what they say I do not receive statements I have followed up with them in the passed as I kept on paying and not knowing what I was paying for. I sent them an email as when I was last there they said I had a credit balance then I owed them so much money. I do not get statements or invoices sent to me only after I asked them last year and now they have stopped again.
They can prove if they send them monthly I am not the guilty one here. I followed up when I asked how much I owed. then they sent the documentation please I have saved all my invoices and printed emails where I was the one that followed up!!!! Maybe CAMAF had special treatment here def not the patient. I have the emails and dates. I even filled in service questionares on medicross online feedback.
I really dont care what they say I do not receive statements I have followed up with them in the passed as I kept on paying and not knowing what I was paying for. I sent them an email as when I was last there they said I had a credit balance then I owed them so much money. I do not get statements or invoices sent to me only after I asked them last year and now they have stopped again.
They can prove if they send them monthly I am not the guilty one here. I followed up when I asked how much I owed. then they sent the documentation please I have saved all my invoices and printed emails where I was the one that followed up!!!! Maybe CAMAF had special treatment here def not the patient. I have the emails and dates. I even filled in service questionares on medicross online feedback.
please I am not interested I am just upsetting myself once again. I as a patient and paying medical aid and have had such bad service. I paid money to this medicross and I do not get any feedback on what I have paid and how much is outstanding. I have mentioned them on facebook numerous times and just had bad feedback from other patients as well. I have moved on which is not a nice thing to chop and change doctors all the time. but as the medicross and my medical aid has pruven its my problem.
please I am not interested I am just upsetting myself once again. I as a patient and paying medical aid and have had such bad service. I paid money to this medicross and I do not get any feedback on what I have paid and how much is outstanding. I have mentioned them on facebook numerous times and just had bad feedback from other patients as well. I have moved on which is not a nice thing to chop and change doctors all the time. but as the medicross and my medical aid has pruven its my problem.