RD
Raesibe D
1 reviews | Active since Jan 2013
26 Mar 2015, 14:29
Poor Service
I submitted a claim a couple of weeks ago and ever since nothing has been done to process it is. I sent in all the correct documents to [Email Removed] and [Email Removed] almost 3 times and yet there has been no progress. I have been calling on a daily trying to find out what is the status yet there has been no resolution. This is poor service.
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Camaf's replyOfficial
26 Mar 2015, 16:08Hello Rae4,
It is noted that you have submitted your claim via the drop box. But the claim did not have your member number reflected on it. On 19/03/2015 the claim in question was submitted to CAMAF, also without a member number reflected on it. The claim was processed (claim number ***8 and ***5) but rejected as 'member number required'. You did not receive a statement detailing the rejection reason due to there not being a member number on the claim.
The consultant has contacted you 24/03/2015 after doing her investigations and left a voice message explaining that we require your member number to be written on the claim with your signature for authentication purposes.
I confirm that we have received your amended claim which has your member number clearly reflected on it. I have submitted it to our claims department for urgent processing.
For future reference, please ensure that your member number is clearly reflected on each of your invoices so that we may process it accordingly.
Yours in Health,
Tertia Louw
Client Relations Supervisor
It is noted that you have submitted your claim via the drop box. But the claim did not have your member number reflected on it. On 19/03/2015 the claim in question was submitted to CAMAF, also without a member number reflected on it. The claim was processed (claim number ***8 and ***5) but rejected as 'member number required'. You did not receive a statement detailing the rejection reason due to there not being a member number on the claim.
The consultant has contacted you 24/03/2015 after doing her investigations and left a voice message explaining that we require your member number to be written on the claim with your signature for authentication purposes.
I confirm that we have received your amended claim which has your member number clearly reflected on it. I have submitted it to our claims department for urgent processing.
For future reference, please ensure that your member number is clearly reflected on each of your invoices so that we may process it accordingly.
Yours in Health,
Tertia Louw
Client Relations Supervisor
Camaf's reply26 Mar 2015, 16:08
Official
Hello Rae4,
It is noted that you have submitted your claim via the drop box. But the claim did not have your member number reflected on it. On 19/03/2015 the claim in question was submitted to CAMAF, also without a member number reflected on it. The claim was processed (claim number ***8 and ***5) but rejected as 'member number required'. You did not receive a statement detailing the rejection reason due to there not being a member number on the claim.
The consultant has contacted you 24/03/2015 after doing her investigations and left a voice message explaining that we require your member number to be written on the claim with your signature for authentication purposes.
I confirm that we have received your amended claim which has your member number clearly reflected on it. I have submitted it to our claims department for urgent processing.
For future reference, please ensure that your member number is clearly reflected on each of your invoices so that we may process it accordingly.
Yours in Health,
Tertia Louw
Client Relations Supervisor
It is noted that you have submitted your claim via the drop box. But the claim did not have your member number reflected on it. On 19/03/2015 the claim in question was submitted to CAMAF, also without a member number reflected on it. The claim was processed (claim number ***8 and ***5) but rejected as 'member number required'. You did not receive a statement detailing the rejection reason due to there not being a member number on the claim.
The consultant has contacted you 24/03/2015 after doing her investigations and left a voice message explaining that we require your member number to be written on the claim with your signature for authentication purposes.
I confirm that we have received your amended claim which has your member number clearly reflected on it. I have submitted it to our claims department for urgent processing.
For future reference, please ensure that your member number is clearly reflected on each of your invoices so that we may process it accordingly.
Yours in Health,
Tertia Louw
Client Relations Supervisor