1 reviews | Active since Jul 2011
Poor service
<p>Logged a claim. A week later and no reply, so i called. Claim was rejected because my first name wasnt written out in full.</p> <p> </p> <p>Any sort of reply would have BEEN APPRECIATED. Useless bunch of idiots</p>
Good day Martin,
We have looked into the claim in question and upon investigation have found that the claim was only received on saturday 10.09.2016. Please note that the reason for delay in response is because at CAMAF our statement responses to Doctors and Members are generated on fridays , so since the claim was only captured on saturday 10.09.2016 , a statement would only be generated today 16.09.2016
I would like to apologize for any inconvenience this has caused
Should you have any further queries, please do not hesitate to contact us
Please be assured of our best attention and service at all times.
Tshwarelo Mungoni
Client Relations Supervisor
Best regards,
Good day Martin,
We have looked into the claim in question and upon investigation have found that the claim was only received on saturday 10.09.2016. Please note that the reason for delay in response is because at CAMAF our statement responses to Doctors and Members are generated on fridays , so since the claim was only captured on saturday 10.09.2016 , a statement would only be generated today 16.09.2016
I would like to apologize for any inconvenience this has caused
Should you have any further queries, please do not hesitate to contact us
Please be assured of our best attention and service at all times.
Tshwarelo Mungoni
Client Relations Supervisor
Best regards,