No customer service

<p>What is the use to comply with a medical aid's terms and conditions, if they don't live up to the services they promise?</p> <p>I've sent numerous claims to CAMAF and received their conformation of my claims submitted and haven’t received any refund’s.</p> <p>Only after I sent a follow up email’s enquiring to their reasons, there answer were (All three times) - that my claims submitted were in the wrong format. Firstly: My claims were attached as PDF’s, which is one of their required formats. Secondly: Why didn’t they contact me if there was a problem? My first email sent was on the 29th of June 2016.</p> <p>I re**** on the refund and because of my medical aid’s inability to do their job, I couldn't comply with my own commitments. (Now I have to pay interest and penalties on my overdue accounts.)</p> <p>This in return had a negative effect on my credit record and caused that I couldn’t take a cell phone contract out.</p> <p> </p> <p>This is ridiculous!!!!!!!!!</p> <p> </p> <p>Yours</p> <p>Blacklisted member</p>