AF
Anlia F
1 reviews | Active since Feb 2013
21 Nov 2020, 21:58
No benefits, No customer service!!!
If you want a medical aid with hardly any benefits and poor service then CAMAF is the medical aid for you. If I had the option I would move away from them within a split second
Helpful (0)
Replies (2)0
Replies (2)
Camaf's replyOfficial
23 Nov 2020, 15:48Good day Anlia,
Thank you for bringing this matter to our attention.
We have made contact with you to discuss this matter and provide clarity regarding the processing of claims on your benefit option.
As requested one of our senior consultants will contact you later today to discuss this further.
Kind Regards,
Wentzel Maistry Client Relations Team Leader
Thank you for bringing this matter to our attention.
We have made contact with you to discuss this matter and provide clarity regarding the processing of claims on your benefit option.
As requested one of our senior consultants will contact you later today to discuss this further.
Kind Regards,
Wentzel Maistry Client Relations Team Leader
Camaf's reply23 Nov 2020, 15:48
Official
Good day Anlia,
Thank you for bringing this matter to our attention.
We have made contact with you to discuss this matter and provide clarity regarding the processing of claims on your benefit option.
As requested one of our senior consultants will contact you later today to discuss this further.
Kind Regards,
Wentzel Maistry Client Relations Team Leader
Thank you for bringing this matter to our attention.
We have made contact with you to discuss this matter and provide clarity regarding the processing of claims on your benefit option.
As requested one of our senior consultants will contact you later today to discuss this further.
Kind Regards,
Wentzel Maistry Client Relations Team Leader
AF
Anlia F's updateReviewer Update
24 Nov 2020, 12:36Communication and customer service is a joke at CAMAF. The first time, after many emails, CAMAF made a effort to talk to me like a human is after a Hello Peter post, why does it need to take complaining on the internet before someone reaches out?
Unfortunately no amount of apologizing will fix this, as I will bear the financial cost and CAMAF does not care.
When I moved over to CAMAF I was guaranteed I would never need gap cover, so on their recommendation I canceled mine. Every year I follow up to see if that is still the case, and every time I am told I will never need gap cover on my plan. Yet now just before I am going in for a operation I am told that I do need gap cover as CAMAF will not cover the full cost of the operation.
Unfortunately no amount of apologizing will fix this, as I will bear the financial cost and CAMAF does not care.
When I moved over to CAMAF I was guaranteed I would never need gap cover, so on their recommendation I canceled mine. Every year I follow up to see if that is still the case, and every time I am told I will never need gap cover on my plan. Yet now just before I am going in for a operation I am told that I do need gap cover as CAMAF will not cover the full cost of the operation.
AF
Anlia F's update24 Nov 2020, 12:36
Reviewer Update
Communication and customer service is a joke at CAMAF. The first time, after many emails, CAMAF made a effort to talk to me like a human is after a Hello Peter post, why does it need to take complaining on the internet before someone reaches out?
Unfortunately no amount of apologizing will fix this, as I will bear the financial cost and CAMAF does not care.
When I moved over to CAMAF I was guaranteed I would never need gap cover, so on their recommendation I canceled mine. Every year I follow up to see if that is still the case, and every time I am told I will never need gap cover on my plan. Yet now just before I am going in for a operation I am told that I do need gap cover as CAMAF will not cover the full cost of the operation.
Unfortunately no amount of apologizing will fix this, as I will bear the financial cost and CAMAF does not care.
When I moved over to CAMAF I was guaranteed I would never need gap cover, so on their recommendation I canceled mine. Every year I follow up to see if that is still the case, and every time I am told I will never need gap cover on my plan. Yet now just before I am going in for a operation I am told that I do need gap cover as CAMAF will not cover the full cost of the operation.