Negligence in response
My wife send a message a week ago regarding her chronic medication. She has sent more messages and called to no avail. I cannot understand why it takes so long to return a message with regards to someones health. The fact that she is suffereing side effects based and needs sorting out as soon as possible is what I would consider ********* practice that is bordering on plain negligence.
Good day Adrian
Thank you for taking my call earlier.
As discussed, I have referred your enquiry to our Clinical Risk (Chronic) department and we will provide you with feedback as a matter of urgency.
Kind Regards,
Caleb Brownley
Client Relations Supervisor
Best regards,
Good day Adrian
Thank you for taking my call earlier.
As discussed, I have referred your enquiry to our Clinical Risk (Chronic) department and we will provide you with feedback as a matter of urgency.
Kind Regards,
Caleb Brownley
Client Relations Supervisor
Best regards,
Good day Adrian
We apologise for the delay in communicating the outcome of the application, however, please note that we received a telephone call from Dr Greenslade on 06/10/2017 to update Mrs Perumal’s medication. We advised the doctor that the medication has been updated and expected this message would then be relayed to Mrs Perumal. Unfortunately it wasn’t.
Please be advised that Mrs Perumal’s medication has been approved and can be claimed for successfully. An authorisation letter will be emailed to you shortly confirming this.
Should you have any further queries please contact the clinical risk department on ***or email ***.
Kind Regards,
Priantha Reddy
Clinical Risk Supervisor
Best regards,
Good day Adrian
We apologise for the delay in communicating the outcome of the application, however, please note that we received a telephone call from Dr Greenslade on 06/10/2017 to update Mrs Perumal’s medication. We advised the doctor that the medication has been updated and expected this message would then be relayed to Mrs Perumal. Unfortunately it wasn’t.
Please be advised that Mrs Perumal’s medication has been approved and can be claimed for successfully. An authorisation letter will be emailed to you shortly confirming this.
Should you have any further queries please contact the clinical risk department on ***or email ***.
Kind Regards,
Priantha Reddy
Clinical Risk Supervisor
Best regards,