CD
Cleo D

1 reviews | Active since Jan 2019

05 Jan 2019, 21:47

Membership canceled without notice

I'm 39 weeks pregnant, I start labor and head to hospital. Only to find out my membership has been canceled as of 31 December. No one notified me of this and I definitely did not request this. I have been paying through work payroll so I highly doubt camaf has not received their payment. I had to go back home after the doctor advised that I should be monitored in hospital and now I will be delivering in a government hospital since I cannot afford cash payment in a private hospital. I am irritated, angry and disappointed by all this and it has put my life and my child's life in danger, as stress is not good for me at this sensitive point. And worst of all there is no way of contacting camaf until Monday to find out why my membership has been canceled and why I was not notified of this.

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Replies (1)
Camaf
Camaf's reply07 Jan 2019, 16:48
Official
 Good day Cleo

Thank you for bringing this matter to our attention.

We tried contacting you earlier today but you were unable to chat to us at the time. However, we agreed to contact you at a more convenient time.

Kind Regards,

Caleb Brownley

Client Relations Team Leader