DQ
Dee-dee Qolohle

1 reviews | Active since May 2019

06 May 2019, 15:56

Let me leave this medical aid scheme please

I am not getting value for my money under this medical aid, I just want to leave and become a dependent on my spouse's, but CAMAF is making it impossible! They wont let me leave unless I provide them with proof of membership (on the new medical aid scheme) but how can I join and become a member of another medical aid scheme when CAMAF wont issue me with a termination certificate? This process does not make sense! Let me leave the medical aid please! I cant be on two medical aids at the same time and with every other medical aid when you want to leave they send you the termination certificate accordingly so that you can join a new scheme. But not CAMAF! They are really making my life difficult I don't even know what to do I just want to leave!

0
Replies (3)
Camaf
Camaf's reply07 May 2019, 10:02
Official
 Good day Dee-dee,
Thank you for bringing this matter to our attention. 

Kindly allow us an opportunity to investigate this matter further. One of our senior consultants will contact you to discuss as a matter of urgency. 
Kind Regards, 
Wentzel MaistryClient Relations Team Leader 
DQ
Dee-dee Qolohle's update07 May 2019, 10:41
Reviewer Update
Dear Wentzel Thank you for your response. Someone from CAMAF called me this morning and advised they had seen my Hellopeter post. I have received my certificate of membership terminating my CAMAF membership. I find it totally ridiculous that I had to create a profile and vent my frustrations on Hellopeter to have my matter escalated/resolved. I have been attempting to leave this scheme since February but could not because your credit controllers instructed me to get a certificate of membership from my future medical aid first, which I cannot get until my membership has been terminated with camaf first. Who drew up and authorised such a nonsensical policy? Even when I joined CAMAF I could not join without providing my termination certificate from Discovery first. Can you imagine if Discovery would not let me terminate without first providing them with proof of membership from CAMAF? Does that make sense? Its bizarre at best. You really need to have this reviewed urgently. If it is your credit controllers that are confused, please provide them with training. It is very strange that CAMAF made leaving so impossible; I'm glad this has been attended to.
Camaf
Camaf's reply07 May 2019, 13:02
Official
Good day Dee-dee,
Thank you for taking my call. 
 Once again please accept my sincerest apologies for the service lapse and thank you for allowing us the opportunity to resolve your complaint. 
Kind Regards, Wentzel MaistryClient Relations Team Leader