Hopeless Medical Aid Provider

<p>CAMAF have recently outsourced their Optical "Benefits" to PPN. Between the 2 of them, they have absolutely no clue what is happening or about how to provide a basic medical aid service. I have tried to get a re-imbur*****t from them for a month now for spectacles and they are clueless about what needs to be done to do this basic function. They must have written the book on **** customer service for the medical aid industry.</p>