Healthy Choices Causing Me Pain

I really hoped I would get some feedback or at least acknowledgement of my weeks of poor customer service before having to resort to a public platform... but alas CAMAF, here we are.

I had no choice to move to CAMAF from Discovery with my new job, but now im being given the run around and pushed back and forth between medical practitioners and the CAMAF call center for making the choice to get a full medical checkup. After simply ignoring my claim for 2 weeks because my medical aid number was in the email subject and not on the paper, you have now sent back my claim (which by the way im happy to come out of my medical savings) because you dont like to codes for the blood work. Heven forbid you could call the doctor...

Not an ounce of customer service to even suggest you could call them and ask for the details you need, you force me to play postbox between you two with cryptic requests that seem to do nothing but delay what used to be a simple matter of thanking your clients for taking an interest in there health (well with Discovery anyway)

I've asked in two emails for someone in customer complaints or just someone senior to call me and explain whats going on.. Not a word!

I've had both a psychologist and an optometrist tell me how difficult it is to deal with CAMAF who in recent years try their best not to pay, but now I'm experiencing it first hand.

This is just not acceptable. Sort out my claim!