Exceptional Customer Service

I am not a member of CAMAF, my father is. In July 2024 he was involved in a serious accident and it has been a hard and emotional road to navigate, for him and for us as his family.

Thankfully for us, we have been blessed with an angel, named Palesa Mohasoane. Since July 2024 Palesa has consistently provided the most exceptional level of customer experience when dealing with our family.

My sister typically deals with the Medical Aspect of my Dad's affairs and with Palesa's help, every single query has been effectively and efficiently handled. On Friday 6 December, I called in with a query and asked for Palesa. She wasn't available so I left a message. I made a mental note to phone again later as generally, callbacks seldom happen. I was blown away when minutes later, Palesa was on the phone asking how she could assist. She gave me the information needed and I planned to phone the service provider in question. I was astounded when Palesa told me not to worry, she would resolve the issue, family shouldn't have to manage queries. She kept me up to date at every step and true to her word, the issue was resolved with no delay.

I have had subsequent dealings with Palesa and each one has been a pleasure. In my experience, this lady is an absolute gem and a fantastic brand ambassador. Thank you Palesa, for making this incredibly tough time in our lives, just a little easier through the way you engage and provide the most amazing level of customer service we've experienced in a long while.