MR
Martin R

1 reviews | Active since Jul 2011

30 Sept 2016, 14:39

Enough of the excuses!

<p>Im at the end of the line with Camaf. Endless excuses for not paying out a claim. I have submitted it 4 times now, each time a differen excuse. From my first name not being written, to the last one where the nr of tablets wasnt written on the script. Why am i being given the runaround, should i take it to the HPCSA before im paid out? Or should i simply cancel the R5500+ subscribtion i pay each month??????? Claim nr ********** 5</p>

0
Replies (3)
Camaf
Camaf's reply30 Sept 2016, 15:47
Official

Dear Martin

We have received your complaint and we’re looking into it as a matter of urgency

CAMAF Client Relations Team

Camaf
Camaf's reply06 Oct 2016, 13:09
Official

Dear Martin

We have been in contact with the service provider and they have agreed to send us an amended claim which indicates the quantity of the medication that they gave you

They have agreed to do so , we will process claim once received

Regards

CAMAF Client Relations Team

Camaf
Camaf's reply10 Oct 2016, 16:41
Official

Dear Martin

We have now received a copy of an amended account from the service provider

And we have sent claim for reprocessing , we will provide feedback

Regards

CAMAF Client Relations Team