1 reviews | Active since Apr 2010
Customer service complaint
Good day,<br> <br> I have been a member of CAMAF from Dec 2013 to July 2014. I have been getting Medical savings account statements in the post which is still owed to me.<br> <br> I have contacted the Client relations number and spoken to a consultant on 30 March about a saving balance which will be transferred to my existing medical aid. I have sent emails to the [Email Removed] on 25 March and 1 April with the same request with NO response. The lady consultant said that she will email me the form to get the details for the transfer. Up till now I have not yet received any email and no one ever responded to my initial email send to Customer services.<br> <br> Can SOMEONE please email me the appropriate form to get this money transferred to my current medical aid saving account at Momentum please?<br> <br> Thank you.<br>
As telephonically discussed, the consultant has entered your email address incorrectly therefore you have not received the msa refund form which she had sent to you.
We do apologise for this oversight and the inconvenience which the delay in having your msa refunded has caused you.
Also, I have searched for any emails received from your email address. It is noted that we have not received your emails which you had sent to us on 25/03/2015 and 01/04/2015.
I would like to confirm that I have resent the msa refund form to you. You may submit the completed form with your Momentum certificate of membership to *** , marked for my attention so that I may assist with having your msa refund processed accordingly.
Thank you for your understanding and patience in this regard.
Yours in Health,
Tertia Louw
Client Relations Supervisor
As telephonically discussed, the consultant has entered your email address incorrectly therefore you have not received the msa refund form which she had sent to you.
We do apologise for this oversight and the inconvenience which the delay in having your msa refunded has caused you.
Also, I have searched for any emails received from your email address. It is noted that we have not received your emails which you had sent to us on 25/03/2015 and 01/04/2015.
I would like to confirm that I have resent the msa refund form to you. You may submit the completed form with your Momentum certificate of membership to *** , marked for my attention so that I may assist with having your msa refund processed accordingly.
Thank you for your understanding and patience in this regard.
Yours in Health,
Tertia Louw
Client Relations Supervisor