Customer care not caring

My daughter had blood tests done in May this year. The lab tried to claim directly with CAMAF, only to have 1 invoice paid and not the other. <br> I then resubmitted to camaf, I sent a claims mail on the 01/07/15 with no response. <br> On the 09/07/15, I sent a follow-up email to customer relations indicating *** was paid but not #***9, I clearly stated they were not duplicates - I even attached the detail statement from the lab indicating the different types of tests done. <br> The agent Lucy replies, to say *** was paid - stating the obvious. I rep**** to her, to tell her I'm aware of that - but to kindly reprocess the second claim.<br> She then asks me for 'detail', AFTER i already sent it on the 09/07/15. I rep**** yet AGAIN with the detail.<br> It seems like the customer care reps do not read their emails or skim for the quickest repsonse they can fathom. <br> If she had taken the time to read my query, there would be no complaint and we could have resolved this efficiently.<br> AGAIN I repeat, #***2 was paid, #***9 is outstanding and relates to tarriff code 4015 for multiple different strains of allergen, all included in detailed statement sent already.<br> Ta.