1 reviews | Active since Sept 2011
Claims Rejected
<p>Being a new member of the scheme, I called in December last year to enquire about optical benefits. I was given the amounts of my day-to-day and savings benefits. I asked if there was a limit, and I ws told that there is none, as long as I have sufficient funds in the Day-to-day and savings accounts. My husband and I then went to the optometrist and decided to purchase several items. All these items came to a total that was less than the day-to-day and savings benefits combined. After I got a call from my optom to request that I pay in 7k, I called camaf today only to find out that there is in fact, an optical limit. Seriously camaf? I need to now foot a huge bill because your call centre agents are ***********? And here I've been promoting how awesome camaf is to everyone who will listen. No more! Discovery, here I come!!!</p>
Good day
As per out telephonic conversation, I have advised you that the matter has been escalated to our claims department as an urgent matter.
I shall give you feedback upon receipt.
We do apologize for any inconvenience caused.
Warm Regards,
Lebohang Rampai
Best regards,
Good day
As per out telephonic conversation, I have advised you that the matter has been escalated to our claims department as an urgent matter.
I shall give you feedback upon receipt.
We do apologize for any inconvenience caused.
Warm Regards,
Lebohang Rampai
Best regards,
Dear Fatima
Apologies for above response as it was meant for another member
I have been trying to contact you on *** phone keeps ringing no answer
Could you kindly provide us with a telephone number to use
Warm Regards
Lebohang Rampai
Best regards,
Dear Fatima
Apologies for above response as it was meant for another member
I have been trying to contact you on *** phone keeps ringing no answer
Could you kindly provide us with a telephone number to use
Warm Regards
Lebohang Rampai
Best regards,
Lebo- That is the correct number, and I would advise that you kep trying. I have seen your calls- you called twice- and I have tried to call back, however the number goes to a switchboard and I am unable to get to you. You have not left a voice-note either, with direct contact details- or I would have called you back. I do work full time, and unfortunately am not able to answer my phone all the time as I attend meetings etc. Kindly call back on that Number, or leave me your contact details so that I may attemp contact
Lebo- That is the correct number, and I would advise that you kep trying. I have seen your calls- you called twice- and I have tried to call back, however the number goes to a switchboard and I am unable to get to you. You have not left a voice-note either, with direct contact details- or I would have called you back. I do work full time, and unfortunately am not able to answer my phone all the time as I attend meetings etc. Kindly call back on that Number, or leave me your contact details so that I may attemp contact
Dear Fatima
Thank you for your information
I will contact you again today from 9am
Regards
Lebohang Rampai
Best regards,
Dear Fatima
Thank you for your information
I will contact you again today from 9am
Regards
Lebohang Rampai
Best regards,
Dear Lebohang
Still awaiting your call. My phone didnt ring once yesterday
Regards
Fatima
Dear Lebohang
Still awaiting your call. My phone didnt ring once yesterday
Regards
Fatima
Dear Fatima
As per our telephonic conversation, the matter has been escalated to management for review.
I shall give you positive feedback upon receipt.
Warm regards,
Lebohang Rampai
Best regards,
Dear Fatima
As per our telephonic conversation, the matter has been escalated to management for review.
I shall give you positive feedback upon receipt.
Warm regards,
Lebohang Rampai
Best regards,
