FS
Fatima S

1 reviews | Active since Sept 2011

06 Feb 2017, 13:22

Claims Rejected

<p>Being a new member of the scheme, I called in December last year to enquire about optical benefits. I was given the amounts of my day-to-day and savings benefits. I asked if there was a limit, and I ws told that there is none, as long as I have sufficient funds in the Day-to-day and savings accounts. My husband and I then went to the optometrist and decided to purchase several items. All these items came to a total that was less than the day-to-day and savings benefits combined. After I got a call from my optom to request that I pay in 7k, I called camaf today only to find out that there is in fact, an optical limit. Seriously camaf? I need to now foot a huge bill because your call centre agents are ***********? And here I've been promoting how awesome camaf is to everyone who will listen. No more! Discovery, here I come!!!</p>

0
Replies (6)
Camaf
Camaf's reply07 Feb 2017, 16:00
Official

Good day

As per out telephonic conversation, I have advised you that the matter has been escalated to our claims department as an urgent matter.

I shall give you feedback upon receipt.

We do apologize for any inconvenience caused.

Warm Regards,

Lebohang Rampai

Best regards,

Camaf
Camaf's reply07 Feb 2017, 16:15
Official

Dear Fatima

Apologies for above response as it was meant for another member

I have been trying to contact you on *** phone keeps ringing no answer

Could you kindly provide us with a telephone number to use

Warm Regards

Lebohang Rampai

Best regards,

FS
Fatima S's update07 Feb 2017, 16:55
Reviewer Update

Lebo- That is the correct number, and I would advise that you kep trying. I have seen your calls- you called twice- and I have tried to call back, however the number goes to a switchboard and I am unable to get to you. You have not left a voice-note either, with direct contact details- or I would have called you back. I do work full time, and unfortunately am not able to answer my phone all the time as I attend meetings etc. Kindly call back on that Number, or leave me your contact details so that I may attemp contact

Camaf
Camaf's reply08 Feb 2017, 07:15
Official

Dear Fatima

Thank you for your information

I will contact you again today from 9am

Regards

Lebohang Rampai

Best regards,

FS
Fatima S's update09 Feb 2017, 10:06
Reviewer Update

Dear Lebohang

Still awaiting your call. My phone didnt ring once yesterday

Regards

Fatima

Camaf
Camaf's reply10 Feb 2017, 09:23
Official

Dear Fatima

As per our telephonic conversation, the matter has been escalated to management for review.

I shall give you positive feedback upon receipt.

Warm regards,

Lebohang Rampai

Best regards,