Claim not finalised in weeks

I submitted a claim to the claims department over 2 weeks ago. I even made a note that if there is anything further required to ensure prompt processing of it, that I be contacted. Now today I call in and am told that this has been put on hold because of some outstanding info.<br> <br> In my head, I am now asking myself how much longer it was going to take before this came to my attention if I had not called in to enquire. Is this the best service that CAMAF speaks about? I guess I was expected to be telepathic and just automatically know when they put my file on the side that there is a problem.<br> <br> I am appalled and disgusted that when money is due to be paid to me, I don't get contacted. When there was a problem with my forms when joining the scheme, I got prompt feedback.<br> <br> <br> <br>