1 reviews | Active since Jul 2017

28 May 2018, 19:16

Camaf won't honour payment

In Nov. 2018 I was admitted to hospital for a major surgery and when I was discharged the doctor booked me off work for six weeks. The doctor also advise that I should come back for check up to see if I am healed enough to get back to work of which I did. The medical aid is now refusing to saying that I should have first gotten a referral letter from my GP first before going for check up. What I don't understand is why should I take my wounded self to the GP who knows nothing about my sickness to see the doctor who operated me. I can't afford to pay the doctor R1000 cash when I have a medical aid which I pay every month.

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Replies (2)
Camaf
Camaf's reply29 May 2018, 07:21
Official

Good day Mayephu

Thank you for bringing this matter to our attention.

We are in the process of investigating this matter and will provide you with feedback as a matter of urgency.

Kind Regards,

Caleb Brownley

Client Relations Team Leader

Camaf
Camaf's reply29 May 2018, 08:59
Official

Good day Mayephu

The claim in question has been reprocessed and it will be paid to the service provider in this week's payment run.

I will send you an email confirming the details thereof.

Kind Regards,

Caleb Brownley

Client Relations Team Leader