Camaf service sucks

I app**** for membership of Camaf, administered by Sanlam. I was told by the call centre that my emailed application was received. After getting no further correspondence, I called a week later only to be told this time that they had no record of my application. I couriered the second application to them. Again I called the call centre and was told they have received the application. I asked for written confirmation that my application had been received and was told by James that Pricey would send it to me. After not getting this written confirmation I called the call centre again to speak to James. He was not available. I left a message but he did not return my call. I called the call centre again and asked for James. I was put on hold for a very long time, at the end of which the call was cut. I called again. Again the call was put on hold, eventually Pricey comes on and as she says hello the call is cut again. How many more times must I call?