BH
Bianca H

1 reviews | Active since Aug 2011

16 Mar 2018, 14:27

CAMAF has no regard for a person's well-being or safety

My mother had a severe stroke and has been in a rehabilitation hospital for 4 weeks. She is not even nearly close to being ready to be discharged.

CAMAF sends a lovely email on the 16th March advising that she must be discharged the following Tuesday. This is absolutely unacceptable, you cannot give someone who clearly needs an additional 2 weeks, only 3 working days notice that they are going to have to leave the hospital! She cannot walk, talk, eat, or take any medication orally so what the hell do you expect her to do in 5 days time when she is told to pack her bags and go?

This is gross medical malpractice and heartless to say the least. This is supposed to be a great medical aid, I will be contacting her employer (probably one of the biggest companies CAMAF has as a client) to advise them what CAMAF has done.

It is just disgusting, think and do your research before signing up with these guys, they don't care about a patient's wellbeing or safety.

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Replies (3)
Camaf
Camaf's reply16 Mar 2018, 16:02
Official

Good day Bianca

Thank you for bringing this matter to our attention.

Kindly allow us the opportunity to investigate the matter and revert to you with feedback. We will be in touch soon.

Kind Regards,

Wentzel Maistry

Client Relations Team Leader

BH
Bianca H's update22 Mar 2018, 09:53
Reviewer Update
I would like to retract my complaint against CAMAF, as it turns out it was the hospital at fault. The client relations team were fantastic and very helpful, very calming and understanding of the situation and did not hesitate to assist me. It took about 2 hours to resolve this issue the day after my complaint which I think is absolutely amazing. Special thanks to Lucy and Mokgadi who have put in time to resolve this. Would recommend CAMAF simply from a customer service aspect, they're very caring and go the extra mile.
Camaf
Camaf's reply22 Mar 2018, 11:43
Official

Hi Bianca,

We are delighted to hear your feedback and your overall experience with CAMAF.

We always strive to provide our members with the best customer service. Receiving such feedback confirms the good we are doing and encourages us to continue doing our ut-most best at all times.

Yours sincerely.
Wentzel Maistry
Supervisor: Client relations