EK
Elsabe K
1 reviews | Active since Jun 2015
02 Jun 2015, 08:52
Camaf and their horrible customer service
I had a query on my medical aid since they are not paying for any one of my three bills (which they said is stipulated on their protocols on the website, they later admitted that these protocols are not available on the website) and they took more than a month to come back to me with an answer.<br> <br> Only once I followed up did they respond to my query.<br> <br> At the end of the email they state \Be assured of our best attention and service at all times. "Absolutely ridiculous. <br> <br> When I went to their own website to lodge my compliant the website gave me a \""500 Internal service error\"""""
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Camaf's replyOfficial
03 Jun 2015, 11:19Hello unhappyconsumer8,
We take cognisance of your complaint and wish to respond as follows:
On the network choice option Pathology and Radiology are covered as prescribed by the option. The protocols are made available to the providers for reference, however, your doctor may order outside of these protocols based on your condition to ensure that you are provided with suitable treatment. We have since made these protocols available to members as well. I also note that feedback was provided to you as and when you queried the claim.
I have referred the website error to our IT department for investigation and will provide you with feedback as soon as it's provided.
Yours in health
Boniswa Mbuwako
Supervisor: Client Relations
We take cognisance of your complaint and wish to respond as follows:
On the network choice option Pathology and Radiology are covered as prescribed by the option. The protocols are made available to the providers for reference, however, your doctor may order outside of these protocols based on your condition to ensure that you are provided with suitable treatment. We have since made these protocols available to members as well. I also note that feedback was provided to you as and when you queried the claim.
I have referred the website error to our IT department for investigation and will provide you with feedback as soon as it's provided.
Yours in health
Boniswa Mbuwako
Supervisor: Client Relations
Camaf's reply03 Jun 2015, 11:19
Official
Hello unhappyconsumer8,
We take cognisance of your complaint and wish to respond as follows:
On the network choice option Pathology and Radiology are covered as prescribed by the option. The protocols are made available to the providers for reference, however, your doctor may order outside of these protocols based on your condition to ensure that you are provided with suitable treatment. We have since made these protocols available to members as well. I also note that feedback was provided to you as and when you queried the claim.
I have referred the website error to our IT department for investigation and will provide you with feedback as soon as it's provided.
Yours in health
Boniswa Mbuwako
Supervisor: Client Relations
We take cognisance of your complaint and wish to respond as follows:
On the network choice option Pathology and Radiology are covered as prescribed by the option. The protocols are made available to the providers for reference, however, your doctor may order outside of these protocols based on your condition to ensure that you are provided with suitable treatment. We have since made these protocols available to members as well. I also note that feedback was provided to you as and when you queried the claim.
I have referred the website error to our IT department for investigation and will provide you with feedback as soon as it's provided.
Yours in health
Boniswa Mbuwako
Supervisor: Client Relations