Call centre not asisting and taking down information wrong

On 11/01/2017 my son called camaf on ***: He needs his 2015 tax certificate urgently. He spoke to Tamzyn and gave my email address 3 times to her. The reference number for the call is ********** .An hour later we still did not receive it and called back to find Tamzyn recorded it wrong which another agent pointed out after confirming the email address. He called back and asked for a manager / supervisor. Ricardo Kruger then insisted my son must first speak to him for assistance. Ricardo was a bit stroppy and defended Tamzyn and then after confirming the email address said he would send it. We STILL HAVE NOT RECEIVED THE DOCS !!! The email address is ********** which the docs must be sent to. My son can be contacted on **********