CP
Caitlin P
1 reviews | Active since Jun 2024
21 Jul 2024, 19:28
Avoid CAMAF. Worst medical aid ever!
Thee worst medical aid provider by far. Despite being on a very comprehensive plan (double plus), and despite having adequate day to day and savings, I’ve been made to pay additional levies on all pharmacy purchases and doctors visits. Camaf is aware of the issue and has admitted that many others are in the same boat but unfortunately this query has been ongoing and unresolved for going on a year. It’s gotten to the point where customer service ignores my emails, my CAMAF relationship manager ignores my emails, the customer service manager also ignores my emails. The very person responding to reviews here on hello Peter also ignores my emails. I’ve just about had it.
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Replies (1)Camaf's replyOfficial
22 Jul 2024, 08:39Dear Caitlin
We are sorry to hear that you have had a negative experience with CAMAF. Please know that this is not the level of service we strive to provide. We take all feedback seriously and will be using your comments to improve our service in the future. We have referred this matter to the relevant department who will be assisting in this matter.
Kind Regards,
Caleb BrownleyManager: CAMAF Customer Care
We are sorry to hear that you have had a negative experience with CAMAF. Please know that this is not the level of service we strive to provide. We take all feedback seriously and will be using your comments to improve our service in the future. We have referred this matter to the relevant department who will be assisting in this matter.
Kind Regards,
Caleb BrownleyManager: CAMAF Customer Care
Camaf's reply22 Jul 2024, 08:39
Official
Dear Caitlin
We are sorry to hear that you have had a negative experience with CAMAF. Please know that this is not the level of service we strive to provide. We take all feedback seriously and will be using your comments to improve our service in the future. We have referred this matter to the relevant department who will be assisting in this matter.
Kind Regards,
Caleb BrownleyManager: CAMAF Customer Care
We are sorry to hear that you have had a negative experience with CAMAF. Please know that this is not the level of service we strive to provide. We take all feedback seriously and will be using your comments to improve our service in the future. We have referred this matter to the relevant department who will be assisting in this matter.
Kind Regards,
Caleb BrownleyManager: CAMAF Customer Care
