Agents and supervisor don't know their policies

The call center agents and supervisor from CAMAF need proper training after wasting my time from March till now, making me run around like a headless chicken and still haven't received the refund that was promised to me. Different agents telling me different stories and the supervisor as well making me go back to my gynae to get an invoice with the correct date in order to get refunded only to be told a different story by her now. So unprofessional